Shipping policy

Last updated: July 8, 2026

Thank you for shopping with CoolCase. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below before placing an order.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.
  • Orders are not processed or shipped on weekends or public holidays.
  • During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

  • Europe: 7–15 days
  • United Kingdom: 8–15 days
  • United States: 8–15 days
  • Canada: 15–20 days
  • Australia & New Zealand: 6–15 days
  • Rest of the World: 7–20 days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 72 hours for tracking information to become active.

Customs, Duties & Taxes

For international orders, applicable taxes and customs procedures are handled according to the destination country's regulations and the shipping method selected.

Customers will be informed during checkout where applicable. We aim to minimize unexpected charges whenever possible.

Multiple Shipments

If your order contains multiple items, they may occasionally be shipped separately depending on product availability or warehouse location.

If this happens, you will receive tracking information for each shipment.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

CoolCase is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Packages

While we work with trusted shipping partners, delays can occasionally occur due to customs inspections, weather conditions, carrier issues, or other circumstances beyond our control.

If your package has not arrived within the estimated delivery timeframe, please contact us at support@coolcase.store, and we will gladly investigate the shipment.

Contact

If you have any questions regarding shipping, please contact us at:

Email: support@coolcase.store